Question 1

What makes Aussie Cleaning different from other cleaning services?

Accepted Answer

We specialize exclusively in premium fabric and surface cleaning using luxury-grade, eco-safe products. Our technicians are IICRC certified and trained in handling high-end furnishings, antique pieces, and delicate materials. We combine traditional craftsmanship with modern technology to deliver results that preserve and enhance your valuable investments.

Question 2

Do you offer same-day service across Sydney?

Accepted Answer

Yes, we provide same-day service across most Sydney areas when you book before 2 PM, subject to availability. Emergency services are available 24/7 for urgent situations like spills or water damage. Our express service covers the CBD, Eastern Suburbs, Inner West, and North Shore with priority scheduling.

Question 3

How do you ensure the safety of expensive furniture and antiques?

Accepted Answer

Every service begins with a detailed assessment of materials, age, and condition. We test all cleaning solutions in inconspicuous areas first and use only pH-balanced, fabric-safe products. Our technicians are specially trained in handling luxury furnishings and follow strict protocols to protect your valuable pieces. We are also fully insured for your peace of mind.

Question 4

What areas of Sydney do you service?

Accepted Answer

We service all major Sydney regions including Eastern Suburbs, Inner West, North Shore, CBD, Northern Beaches, South Sydney, and parts of Western Sydney. Our service radius extends approximately 50km from the CBD. Please visit our 'Areas We Serve' page or contact us to confirm availability in your specific suburb.

Question 5

What cleaning products do you use? Are they safe for families and pets?

Accepted Answer

We use only premium, eco-certified cleaning products that are completely safe for families, pets, and the environment. Our solutions are non-toxic, hypoallergenic, and free from harsh chemicals like phosphates, chlorine, and ammonia. All products are approved for use around children, pregnant women, and sensitive individuals.

Question 6

Are your cleaning methods safe for people with allergies or asthma?

Accepted Answer

Absolutely. Our anti-allergen treatments are specifically designed for sensitive individuals and are highly effective. We use HEPA filtration vacuum systems and hypoallergenic products that significantly improve indoor air quality by removing dust mites, pet dander, pollen, and other common allergens.

Question 7

Do you use harsh chemicals or bleach?

Accepted Answer

Never. We exclusively use gentle, plant-based or eco-friendly cleaning solutions that are tough on dirt but gentle on fabrics and safe for your family. Our products are biodegradable and leave no harmful residues, ensuring your home remains a healthy environment.

Question 8

What is Scotchgard™ protection and do you recommend it?

Accepted Answer

Scotchgard™ (or similar premium fabric protector) is a professional-grade protective coating that creates an invisible barrier against spills and stains. We highly recommend it as it significantly extends the life of your furnishings, makes future cleaning easier, and helps maintain the fabric's appearance. It's particularly valuable for light-colored fabrics and high-traffic furniture.

Question 9

How far in advance do I need to book?

Accepted Answer

While we recommend booking 2-3 days in advance for optimal scheduling flexibility, we often accommodate same-day or next-day requests depending on availability. Our calendar can fill quickly, especially during peak seasons (e.g., spring cleaning, pre-holidays), so earlier booking is advised to secure your preferred time slot.

Question 10

Do you work weekends and holidays?

Accepted Answer

Yes, we offer full service 7 days a week, including weekends and most public holidays, to accommodate your busy schedule. Weekend and holiday appointments are popular, so booking in advance is recommended. A small surcharge may apply for services on major public holidays.

Question 11

What happens if I need to reschedule or cancel?

Accepted Answer

We understand that schedules can change. You can reschedule or cancel your appointment without any fees if you provide us with at least 24 hours' notice. For changes or cancellations made with less than 24 hours' notice, a small service fee may apply to cover scheduling adjustments.

Question 12

How long does a typical cleaning service take?

Accepted Answer

Service duration varies by the scope of work. For example, a single couch cleaning might take 1-2 hours, a full lounge suite 2-3 hours, and a complete end-of-lease clean can take 4-8+ hours. We provide accurate time estimates during the booking process based on your specific requirements.

Question 13

How do you determine pricing for your services?

Accepted Answer

Our pricing is based on several factors: the type and size of items to be cleaned, the material or fabric type, the current condition (e.g., level of soiling, specific stains), and any specialized treatments required. We provide detailed, transparent quotes with no hidden fees. Each service is customized to your needs, ensuring you pay only for what you require.

Question 14

Do you offer package deals for multiple services?

Accepted Answer

Yes! We encourage combining services and offer custom package deals that often result in significant savings. Popular combinations include couch + carpet cleaning, full bedroom resets (mattress, carpets, curtains), or complete property transformations. Contact us with your requirements for a personalized package quote.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), EFTPOS, bank transfers (EFT), and cash payments. Payment is typically due upon completion of the service, unless prior arrangements have been made for larger commercial accounts or ongoing contracts. We provide detailed invoices for all services rendered.

Question 16

Do you offer any guarantees on your work?

Accepted Answer

Absolutely. We offer a 100% satisfaction guarantee on all our services. If you're not completely happy with the results, please notify us within 48 hours, and we'll return to re-clean the specific area(s) at no additional charge. Our goal is your complete satisfaction.

Frequently Asked Questions

General Services

Products & Safety

Booking & Scheduling

Pricing & Payments

Still Have Questions?

Contact Our Experts Directly