Privacy Policy

Last updated: June 18, 2025

Aussie Cleaning ("we", "our", or "us") is committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.au-cleaning.com, contact us, or use our services.

1. What Information We Collect

We may collect and process the following types of information:

• Personal Details: Name, phone number, email address, residential or service address.
• Booking Information: Service requests, dates, property details, and preferences submitted via our quote form or contact channels.
• Communication Data: Messages, inquiries, reviews, and any customer service interactions.
• Technical Data: IP address, browser type, pages visited, and usage patterns (collected via cookies and analytics tools such as Vercel or Google).

2. How We Use Your Information

We use the information we collect to:

• Provide quotes, book appointments, and deliver cleaning services.
• Respond to inquiries and customer support requests.
• Send booking confirmations, reminders, and relevant service updates.
• Improve our website’s functionality and user experience.
• With your permission, share promotional offers or service updates via email or SMS.

3. How We Share Your Information

We do not sell your data. We only share personal information with:

• Trusted service providers or subcontractors for the purpose of fulfilling your requested service.
• Technology partners (e.g. CRM, form handling tools) used to manage bookings and communications.
• Legal authorities if required to comply with applicable laws, regulations, or lawful requests.

4. Data Storage & Security

We take data security seriously. Your information is stored securely using industry-standard encryption, firewalls, and secure servers. Access is restricted to authorized personnel only.

5. Your Rights & Choices

You have the right to:

• Access or request a copy of your personal data.
• Request correction, update, or deletion of your information.
• Withdraw consent from marketing communications at any time by contacting us or clicking “unsubscribe”.

6. Cookies & Tracking

Our site uses cookies and similar tracking technologies to enhance user experience and analyze traffic. You can control or disable cookies in your browser settings.

7. Third-Party Links

Our website may include links to external websites (e.g. Google Reviews, social media). We are not responsible for the privacy practices of those third-party sites.

8. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at www.au-cleaning.com/privacy with the effective date clearly stated.

10. Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data, please contact: